Frequently Asked Questions

1. What types of batteries does CAMFM sell?

CAMFM specializes in selling high-quality batteries for a wide range of applications, including water flow meters, communication equipment, and medical devices. Our batteries are known for their energy density, long operating life, and wide operating temperature range, making them reliable and durable for various industries.

2. What is CAMFM's return policy?

CAMFM has a 30-day return policy. This means that you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase. Please note that certain items, such as perishable goods, custom products, and personal care goods, cannot be returned. For more details, please refer to our refund policy.

3. How do I initiate a return?

To start a return, please contact us at camfmdc@163.com. We will provide you with a return shipping label and instructions on how and where to send your package. Please note that returns sent back to us without first requesting a return will not be accepted.

4. What should I do if I receive a defective, damaged, or wrong item?

If you receive a defective, damaged, or wrong item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and make it right.

5. Can I exchange an item?

Yes, you can exchange an item. The fastest way to ensure you get the item you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

6. Is there a cooling off period for European Union customers?

Yes, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The item must be in the same condition as you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

7. How long does it take to receive a refund?

We will notify you once we have received and inspected your return. If the refund is approved, you will be automatically refunded on your original payment method within 10 business days. Please note that it may take some time for your bank or credit card company to process and post the refund.

8. What if I haven't received my refund?

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at camfmdc@163.com.